High-Ten has a dedicated customer service team to work with our customers and provide excellent support on product warranty related matters. We’ve worked hard to produce the very best trampolines and other sports netting products for our customers. High-Ten trampoline products are warranted against manufactured defects only. During the warranty period High-Ten Trampoline has the right to repair / replace at our discretion. Please consult with our sales team on different warranty terms for different product families. 

You can email all warranty matters to customerservice@chinanetting.com. Please include your name, contact information, order number, detailed pictures, and all supporting material. This will help use expedite our internal review and responses.